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Jacqueline Beauchamp, founder of Nerjyzed  is one of those lucky entrepreneurs who works at what she loves most: video games.

Beauchamp defies the stereotype of the young male gamer. She’s a 40-something black woman dedicated to bringing diversity into the video game industry and educating the rest of the world about the black experience. And her Black College Football Experience video game is beginning to fulfill that dream.

She was a computer designer for IBM for 10 years. Then, deciding it was time to “move down the path of following my passion,” she chose a job in multimedia at Motorola. But her passion and desire to do more never went away.

Unlike many entrepreneurs, Beauchamp says she had a pretty good idea what she was getting herself into when she chose to become an entrepreneur. “I think the biggest struggle and challenge, whether it’s a woman entrepreneur or any entrepreneur, is not being prepared in all aspects: Knowing what success is supposed to look like, and making sure that I know all the steps and elements that are going to be required in preparation to make sure that happens,” Beauchamp says.

“One of the things is knowing what your strategy is going to be and making sure that strategy is going to be sound. Then from there, looking at the right capitalization in funding that strategy and then building the appropriate team to implement that strategy. Those were the three steps I took with my board and the other founding members in moving Nerjyzed to the level of where it is today.”

When Nerjyzed was founded in 2004, sports–specifically football–games were No. 1. “Now music-based interactive games are No. 1 and sports games are No. 2. We’re in a great position because we’re providing both,” Beauchamp says.

What Nerjyzed created is The Black College Football Experience, which combines the two leading genres of gaming by incorporating football with a rhythm-based interactive music experience that includes drumline competitions and interactive halftime shows. The band music is authentic tracks of school bands. The interactive halftime shows reflect the bands’ styles of march and precision.

Even with funding the journey wasn’t complete. Nerjyzed had to get approved as an official Microsoft developer. It didn’t hurt that the company’s creative design director is a former Microsoft employee. “They could look at the application submittal and look at your team and knew who you had on board.”

She advises would-be entrepreneurs to reach out early on, sooner rather than later, in building a network corps of people around you. “It’s so critical. It’s really the advisors and people that you can pick up the phone and say, ‘I’ve got a challenge in this area and we need to explore possible ways of solving it.’ The power of the network is extremely important.” You have to build the relationships one at a time, she cautions, always knowing whom you want to get to.

Beauchamp is proof that it’s possible to succeed in a down economy. “I think it started with the right plan and the right strategy. And having the right product.”

Source: Entrepreneur

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The future of customer service is here. Technology has made seeking out support faster and easier than ever. But, has your digital age company sacrificed true service in the name of automation?

Today, finding customer support is as simple as writing an e-mail or picking up the phone. But, even though you’re not face-to-face with your customers, you still leave a lasting impression. Do you come across as caring and competent, or menacing and mechanical?

Offering stand-out service on the Internet isn’t as hard as it is rare. Take these simple steps towards old-style service in the digital age:

  1. Give Each Customer a Personal Response
  2. Be Clear, But Sincere
  3. Offer Live Customer Support
  4. Make Sure Your Support Reps Have All the Answers

Give Each Customer a Personal Response

    When a customer sits down to e-mail your company, it’s because he needs help. He chooses e-mail because it’s quick, but his request still warrants a satisfying and personal response!

    Companies eager to save time and money often take automation too far in their customer support. Each customer has a unique question, and deserves a unique answer. Even if you save time by copying and pasting stock replies, change the opening and closing to make the message sound less robotic.

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Be Clear, But Sincere

    When responding to customers’ e-mail, be sincere and to the point. Before sending a message, try turning the tables. Ask yourself, “Would this answer satisfy me if I were the customer?”

    Take that extra moment to give your customer the help he deserves. It might mean the difference between a satisfied customer and a credit card chargeback!

Offer Live Customer Support

    E-mail has become an acceptable form of communication. But, live customer support is still necessary. The plethora of information available online can be overwhelming to customers, especially those new to the Internet!

    Single your company out from the crowd by providing customers with a real person to talk to. Live phone support is an invaluable way to foster trust. When your customer has reached the end of his Internet rope, and just needs help, your toll free number is the answer he’s looking for.

Make Sure Your Support Reps Have All The Answers

    The presence of phone support will do no good if your staff doesn’t know your product! Customer support reps should be warm and friendly, and willing to help with any aspect of your product.

    What a good feeling it is to talk to someone who feels confident in his product. It’s even better if he’s knowledgeable enough to solve your problem without transferring you all around the company!

Provide Stand-Out Service; Gain Lifelong Customers

    Too many e-businesses skimp on customer service, hiding behind web sites and message boards. Customer support is an integral part of every company, even those operating solely online. Be one of the few to offer stellar service, and gain customers for life!

The SECRET to getting more money out of your customer base is… We recommend Aweber Autoresponder, take it for a free test drive…


I Want To Increase Sales With Less Work!

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Don’t quit your day job

A leave of absence is (usually) better than quitting and looking for a job later. Unless your financial situation is secure and you don’t need the group health insurance available through work, try for a leave of absence.If an employee wants to take a personal-enrichment break, says John Challenger, the CEO of Challenger, Gray & Christmas, a Chicago outplacement consulting firm, “companies are much more agreeable about working out an arrangement that allows them to come back.”

A 2007 survey of nearly 600 U.S. companies by the Society for Human Resource Management said that though only 4% offered paid sabbaticals, 17% made some form of unpaid leave available. Those percentages, which have held steady for several years, are likely to rise in a tight job market.

Understand, however, that your employer can’t keep your specific job open forever. The longer your sabbatical is, the less likely it is that you will be able to come back to your current position.

read the full article here



How to Invest in Wholesale Bullion

How to Invest in Wholesale Loose Diamonds

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What if I told you that you could make thousands of dollars per day (literally) by SPYING on the gurus?

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I’m a big believer that success leaves clues. If you want to make it big in Internet marketing, you’ve got to find the people who are making the most money, and DO what they’re doing.

The problem is… there has never really been a way to look “behind the scenes” and discover what the top marketers are doing to make money… until now!

You may remember two marketers named Chris X and Ken X, who created the best-selling product called Affiliate Project X. They sold 6,000 copies of their course in less than a week, which shattered ALL of Clickbank’s sales records.

That product became an instant best-seller, because the techniques that they taught WORKED. But there was one thing that they did NOT tell their customers.

*************************************************
THEY HELD BACK THEIR MOST POWERFUL AND EFFECTIVE TECHNIQUES ON PURPOSE!
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Continue Reading »

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How about a free domain name?

Micah 7 along with DomainCub.com is launching a free domain name giveaway that will begin with three domain names, ***.com, ***.com, and ***.com.

The entry is simple and 100% guaranteed free all you have to do is apply a little effort, and by ‘little’ we mean less than a few minutes.

One of the reasons why we have decided to give these domains away is mainly because we don’t have time to develop and maintain them. So being the kind hearted people that we are, we decided to give them away during our ‘Free Domain Name Giveaway‘.

*** CONTEST ENDED ***

Source: Micah 7

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